Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
1. What’s in these terms?
These terms tell you the rules for using our website (our site). In addition, our Privacy Notice explains the terms on which we process any personal data as a Controller.
2. Who we are and how to contact us?
This site is operated by Jetset Partners UK Ltd (We, us). We are registered in England and Wales under company number 16530336 and have our registered office at Andersen LLP 20 Gracechurch Street, 11th Floor, London, England, EC3V 0BG.
To contact us, please use the email address: info@jetsetpilates.co.uk.
3. By using our site you accept these terms
By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.
4. We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.
5. We may suspend or withdraw our site
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
6. We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
7. Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
8. You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@jetsetpilates.co.uk.
9. How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may draw the attention of others within your organisation to content posted on our site.
You must not modify any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
10. Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
11. We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
12. Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (i) use of, or inability to use, our site; or (ii) use of or reliance on any content displayed on our site. In particular, we will not be liable for: (i) loss of profits, sales, business, or revenue; (ii) business interruption; (iii) loss of anticipated savings; (iv) loss of business opportunity, goodwill or reputation; or (v) any indirect or consequential loss or damage.
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. How we may use your personal information
We will only use your personal information as set out in our Privacy Notice .
14. Uploading content to our site
If applicable, whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out below.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload to our website.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in above.
You are solely responsible for securing and backing up your content. We do not store terrorist content.
15. Rights you are giving us to use material you upload
When you upload or post content to our site, you grant us the following rights to use that content:
a worldwide, non-exclusive, royalty-free, transferable, perpetual licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service forever; and
a worldwide, non-exclusive, royalty-free, transferable, perpetual licence for other users, partners or advertisers to use the content in accordance with the functionality of the site.
16. We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
17. Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw such linking permission without notice. If you wish to link to or make any use of content on our site other than that set out above, please contact info@jetsetpilates.co.uk.
18. Which country’s laws apply to any disputes?
These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Additional Terms and Conditions
1. MEMBERSHIP
Subject to these Additional Terms and Conditions, you will have to register online to become a Member. We will contact you to confirm that we’ve received your registration and to confirm whether we’ve accept it. Please note that acceptance to be a Member is in our absolute discretion.
We reserve the right to terminate, or refuse to renew the membership of any Member: (a) whose conduct is or may, negatively impact or affect our reputation; (b) in breach of the Additional Terms and Conditions; (c) or where such termination is otherwise in the interests of the other Members. Termination or expiry of your membership shall mean that you cease to be a Member.
If a Member brings a guest for a session that guest must before the commencement of the relevant session become a Member in accordance with and subject to the Additional Terms and Conditions.
Members must be eighteen (18) or over.
2. STUDIO OPENING TIMES
Details of session times at the studio may vary from time to time. Session times will be published by us and will be available either at the studio or at https://jetsetpilates.co.uk/.
3. PAYMENT TERMS
Details of session prices and gift certificate prices are available either at https://jetsetpilates.co.uk/ or directly at the studio and will be such prices as determined by us from time to time.
We will charge you when we accept your order as a Member. However, for some services we may take payment at regular intervals, depending on the package, class or membership that you select.
Payments for sessions and gift certificates in any amount are non-refundable unless otherwise stated in the Additional Terms and Conditions. We may refund you for unused gift vouchers, products or services purchased from us within 30 days of purchase. We refund you by the method you used for payment. We don’t charge a fee for the refund.
4. BOOKINGS AND CANCELLATIONS
Sessions are booked on a first-come first-served basis. A Member may use the waiting list function at https://jetsetpilates.co.uk in the event that the client’s first choice session is unavailable. If a Member joins the waiting list for a particular session and then books into that session their booking will be subject to the Additional Terms and Conditions.
Sessions are valid for twelve (12) months from and including the date of purchase unless otherwise stated in the promotion, offer, or online booking system.
You are entitled to cancel your membership and receive a full refund of any fees paid within 30 days of completing your membership application form (“Cooling-off Period”). However, if you commence your membership immediately, or you ask us to start your membership before the Cooling-off Period has ended, you agree that if you subsequently cancel your membership within the Cooling-off Period, then we will give you a refund of any monies paid less an amount to reflect your usage of your membership during the Cooling-off Period.
If you change your mind, email us at info@jetsetpilates.co.uk. to let us know. If you are due a refund, we will refund you the amount due as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We do not charge a fee for the refund.
5. FITNESS AND HEALTH
By agreeing to these Additional Terms and Conditions Members hereby confirm that they have no health problems (including without limitation cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulty); diabetes, epilepsy or any allergy) which may affect their participation in any sessions at the studio.
It is the Member’s sole responsibility to notify us before attending any session of any circumstances affecting their health which may be exacerbated through continued use of our services and/or which may have arisen or worsened since their last session at the studio (if any).
Members are advised not to undertake strenuous physical activity without first seeking medical advice if they have concerns over their physical condition and wellbeing. Members with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Member should consult his doctor.
The studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of studio facilities.
Members are required to follow the instructions of the instructor at all times.
6. LIMITATION OF LIABILITY
We’re not responsible for losses you suffer caused by us if the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps to contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but for any substantial delay, you may contact us to end your membership and receive a refund for any services you have paid for in advance, but not received.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
We cannot be held responsible for any particular session, instructor and/or item of reformer equipment not being available for whatever reason. We reserve the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities, provided to Members, in its absolute discretion and we will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.
It is the Member’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any program which he follows or class which he attends. Members accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any session. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.
We shall be responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Additional Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Additional Terms and Conditions or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
We do not exclude or limited in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights.
We market and sell gift certificates to you for domestic and private use only. If you use gift certificates for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Unless otherwise specified in these Additional Terms and Conditions, our aggregate liability to you in connection with these Additional Terms and Conditions shall not exceed the value of the gift certificates, products or services ordered by you or on your behalf.
7. USE OF FACILITIES
A Member is entitled to use the studio’s facilities provided always that we may at our discretion, withdraw all or part of its facilities for any period or periods to: (a) reflect changes in relevant laws and regulatory requirements; or (b) make minor adjustments and improvements which do not affect your use of our services such as with any cleaning, repair, alteration or maintenance work or for reasons beyond our control.
We will contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service for longer than 30 days, we adjust the price so you don’t pay for it while its suspended. You may also contact us to end your membership and we’ll refund any sums you’ve paid in advance for services you won’t receive.
8. PERSONAL BELONGINGS
Personal belongings are brought onto the studio premises at the Member’s own risk and we do not accept liability for any loss or damage whatsoever to such items.
9. DRESS
Members are requested to wear a form of dress appropriate to the practice of Pilates and we recommend that Members wear stretch pants or shorts and a T-shirt or sports top. Members should attend sessions in non-slip socks. Footwear should be removed in the entry area.
10. SAFETY & HYGIENE
In the interests of safety and hygiene, no crockery, glass or food are permitted in the changing rooms or studio. Only water is permitted in the studio. Other than with the exception of guide dogs no pets are permitted in the studio buildings or grounds.
Members must not walk around the studio barefoot if they have verrucas or similar foot complaints.
Members must use the main entrance to the studio when entering or leaving the studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these exits for any reason. In the event of a fire, Members are asked to make their way to the nearest available exit.
Smoking is forbidden in the studio.
11. GENERAL
Members are required to give us written notice of any change of address. Failing such notice, all communications will be assumed to have been received by the Member within five days of mailing to the last address shared with us.
We reserve the right to refuse admission to the studio.
We may transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer, you can end our contract within 14 days of us telling you about it and we will refund you any payments made in advance for services not provided.
The Registration Process, including these Additional Terms and Conditions, shall not be construed to grant any third-party beneficiary rights to any person.
We may, if a Member so wishes, communicate with the Member by electronic mail (“email”). By providing an email address to us, you consent to receiving email communications from us, including notices pursuant to the Additional Terms and Conditions. The member also accepts the risk that email may not be a secure and confidential means of communication. We will not be liable for any loss or damage suffered as a result of communicating with a Member by email.
Members must at all times observe the studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the studio for the convenience of all Members.
Any marketing, educational or other materials of any nature whatsoever produced by us and made available to Members at the studio will at all times remain our property and be subject to our copyright.